If you have forgotten your password, please contact Award Headquarters by email or by phone.
By email:
Send an email (you can send using a personal email address or request your Manager send an email on your behalf) to password@mercypoints.com. Be sure to include your full name, your username or Employee ID, and your location. An email reply will be sent containing your password.
By phone:
Call 1-800-875-8284 between 8:00 am and 5:00 pm Central Time, and ask for Customer Service. If you are placed into Voicemail, please be sure to leave a detailed message with your information and call-back number.
